Fleet charging management provider AMPLY Power has introduced a new service offering for charging infrastructure maintenance. The new Elevate service, which includes a 99.9% uptime guarantee, offers customers the same maintenance included in AMPLY’s Charging-as-a-Service (CaaS) model, but as a standalone service for fleets that need maximum flexibility. As are all of AMPLY’s products and services, Elevate is designed to be technology-agnostic, supporting fleets that operate various types of EVs and charging hardware.
Alongside OMEGA, AMPLY’s flagship charge management system, Elevate offers end-to-end support for charging infrastructure maintenance and operations. Any alerts or errors are triaged by AMPLY’s Network Operations Center, which will troubleshoot the issue, dispatch onsite technicians if needed, and oversee any necessary equipment repairs and replacements, including working with equipment manufacturers through the warranty process. OMEGA also uses AI to predict potential equipment failures and take preventive action.
AMPLY Power customer Hallcon made the transition to electric shuttle buses, backed by AMPLY’s EPC (engineering, procurement and construction) services and OMEGA Charge Management System. Through the onboarding process, compatibility issues between the vehicles and chargers were identified, along with power quality issues. AMPLY worked with the vehicle and charger manufacturers and site electricians to assess and solve all the problems.
“Hallcon Corporation has been advancing an aggressive EV infrastructure vision to support the transition of clients to sustainable fleets,” said Hallcon CEO John R. Stoiber. “AMPLY Power, one of our valued collaborators and partners in executing this vision, has contributed expertise and creative problem solving that ensured successful outcomes for our clients.”
“Establishing and managing electric vehicle charging infrastructure is more complex than traditional fueling stations, and involves many more suppliers,” said Vic Shao, CEO of AMPLY Power. “With the introduction of Elevate, we are filling in a gap that exists in the EV charging industry today that often leaves fleet operators in the lurch as they attempt to navigate disjointed EVSE warranties, supplier management, maintenance and service policies, compatibility issues, and more.”
Source: AMPLY Power